If you encounter any technical issues with the MITx Online site (like page access or loading problems) or within your MITx Online Courseware (like missing form fields, malfunctioning buttons, or problems with page display), they are most often related to your browser or browser extensions. Here are some steps you can take to troubleshoot (and hopefully resolve) issues like this:
First, ensure your device and browser meet the recommended system requirements. Keep in mind that, while the MITx Online Learning platform can be accessed from both computer and mobile devices, it is not optimized for viewing on smaller mobile devices, and some functionality may not be available on mobile operating systems.
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Restart your device: Completely restart your computer or mobile device, using the "Restart" option. This might sound simple, but restarting your device is actually the fastest and best way to resolve most issues!
- Update your browser to the latest version: Check your browser to see if any updates are available. You can check if any updates are available from within the "Settings" or "Preferences" menus of most modern browsers. Keeping your browser up-to-date helps ensure compatibility with the learning platform, and also helps keep your device secure!
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Disable ad-blockers and other browser extensions: Browser extensions—especially ad-blockers—can sometimes interfere with the functionality of web pages. Try disabling them temporarily and reloading the problem page to see if the issue persists. A quick way to test this is often to open a private browsing/incognito browser window (as long as you haven't allowed your extensions access). More information & instructions can be found at the links below:
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Check your browser settings: Ensure that both JavaScript and cookies are enabled in your browser settings. Some course features rely on JavaScript, and cookies are used to remember your preferences and login information across the platform.
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Clear your browser cache: Clearing your browser's cache can often resolve persistent problems with platform access, display, and loading. The steps for clearing your browser cache vary, depending on the specific browser you're using. You can find instructions for the two most-used browsers, Chrome and Firefox, at the links below (instructions for other browsers can be found via web search):
By following these steps in order, you should be able to resolve most common issues with a minimum of disruption. However, if you continue to experience problems not resolved by these troubleshooting steps, reach out to the MITx Online Support Team at mitxonline-support@mit.edu for further assistance.
For non-urgent technical issues, you can also post your question in the course discussion forum. This can be a quick way to receive help and may also benefit other learners who may have similar issues or questions.